Gathering Information for Workflow Steps

Workflow steps are the events of the process. Demand Management workflows can include the following types of steps:

• Decision steps. These are steps that require an external action (such as review, approval, or coding) to determine outcome.

• Execution steps. Execution steps perform work or actions, such as automatic time-stamping or automatic request status changes.

• Condition steps. Condition steps, such as AND and OR, are logic steps used for complex workflow processing.

• Subworkflows steps. Subworkflow steps, such as code rework or unit testing, contain multiple workflow steps that follow a consistent pattern.

To determine what steps to include in a workflow, consider the following:

• What event starts the business process?

• At what points in the process must decisions be made?

• At what points in the process must actions be taken?