Configure transitions for workflow steps

Transitions are the rules that logically connect workflow steps. The transitions you add to a workflow to establish the direction a process should take, based on the available results of the previous workflow step. For example, a user submits a request into a request resolution system. The first step in the workflow is Review Request. From this workflow step, the request might be Approved or Not Approved. Both Approved and Not Approved are transitions from the Review Request workflow step.

Note: You can define multiple transitions for the same result, which leads to parallel workflow branches becoming active at the same time.

Transitions are added to a workflow after a workflow step had been dragged and dropped from the Workflow Step Source window to the Layout tab in the Workflow window. You can choose a transition between workflow steps based on the following workflow step results:

  • Specific result. The specific result follows this transition. The specific results is the default workflow step result. Specific results are based on the validation specified in the workflow step source for this step. For more information about workflow step sources, see Configure workflow step sources.

  • Other results. Any other results that do not have specific transitions set follow this transition.

  • All results. All results follow this transition.

  • Specific Event. The specific event follows this transition. Specific events are based on the workflow step's validation. Used only for the Demand Management IT solution.

  • Specific Error. The specific error follows this transition.

  • Other Errors. All other errors that do not have transitions set follow this transition.

  • All Errors. All errors follow this transition.