Adding Transitions Based on Specific Events

Demand Management includes an additional method for transitioning out of a workflow decision step that coincides with a demand scheduling event. Select Specific Event in the Define Transition window. You can then specify the specific event for the transition.

Demand Management supports the following events:

  • Assignment

  • Schedule Demand

  • Reject Demand

An Demand Management event does not occur if:

  • There is required look-ahead for the transition. The exception to this exception is when the look-ahead requires that you provide an "Assigned To" user during demand assignment.

  • You do not have the correct security permissions (request type and workflow step) to transition out of the workflow step.

  • The request is locked (being edited by another user).

If the scheduling, assignment, or rejecting event does not work, an error message is returned.