Creating Request Statuses for Request Types

To create a new request status:

  1. On the PPM Workbench shortcut bar, click Demand Mgmt > Request Types.

    The Request Type Workbench opens.

  2. Open a request type.

  3. In the Request Type window, click the Request Status tab.

  4. Click Request Status.

    The Request Status List window opens.

  5. Click New.

    The Request Status: New window opens.

  6. Complete the following fields:

    • In the Status Name field, type a name for the new status.

    • The Reference Code box is automatically populated based on the status name you typed. You can either accept this default value, or replace it with a different status name.

    • To make the status available to the system (and display it in the Available Request Status column for all new request types), leave the Enabled option set to Yes. To make the status unavailable to the system, select No.

    • To allow the new status to automatically link to all new request types, for Auto Link, click Yes. Otherwise, leave No selected.

  7. Click OK.

  8. In the Request Status List window, click Close.