Closing Requests as Success

You can create an execution step that closes a request and marks the request as successful. Each request workflow should must with a closed request. All the requests that were closed successfully can then be included in reports.

The execution workflow step sources Close (Immediate success) and Close (Manual success) perform this task. Use one of these step sources unless they do not meet the required specifications, such as validation or processing type.

To create the execution step source, make a copy of execution workflow step source Close (Immediate success) or Close (Manual success) and change the field values as defined in Table 7-2. Execution window values to close requests as success.

Table 7-2. Execution window values to close requests as success

Field Name



Type a descriptive name for the step source.

Workflow Scope


Reference Code

Accept the default value, or type a different reference code

Execution Type

Built-in Workflow Event

Workflow Event


Processing Type

Manual or Immediate


WF - Standard Execution Results

This is the default selection. You can select another validation or create a new one.