Configuring Notification Intervals

To create a new notification template:

  1. From the Workbench shortcut bar, select Configuration > Notification Templates.

    The Notification Template Workbench opens.

  2. From the top menu, select Notification Templates > Intervals.

    The Notification Intervals window opens.

  3. Click New.

    The Notification Interval: New window opens to the Interval tab.

  4. Type the information specified in the following table.

    Field Name


    Interval Name

    Name assigned to the interval.


    Optional description of the interval.

    Interval Type

    For internal use. This is always set to Periodic, unless Immediate Interval is used.

    Start Time

    Time to start sending out notifications and to start counting down the time interval until the next batch.

    End Time

    Time to stop sending out notifications.

    Time Interval (Hours)

    Number of hours to wait after the start time or the last batch is sent, before sending out the next batch of notifications.


    Used to select which days this interval is to run.


    If set to Yes, this interval is selectable. If set to No, this interval is unavailable.

  5. Click OK.

  6. Click Close.

    The new notification interval can now be used in any workflow step notification.

If notifications are sent at an hourly or daily interval, there are sometimes several notifications pending for a particular user. In this case, all notifications are grouped together in one email message. The subject of each notification is displayed in a Summary section at the top of the email message.