Modifying the Mapping of Demand Set Fields to IT Demand Request Type Fields

Mapping a demand set field to an IT demand request type field is completed when configuring the demand set field.

To modify the mappings:

  1. Log on to PPM.

  2. From the menu bar, select Open > Administration > Demand Sets & Processes > Manage Demand Sets.

    The Demand Sets page opens.

  3. Click the name of a demand set.

    The Demand Set page for the demand set opens.

  4. On the Demand Set page, select the Request Types tab.

    The Request Types tab page opens.

  5. Under Field Mapping, modify the Request Type Field column.

    Select the IT demand request type field using the list. Map the Demand Fields to Request Type Fields with the same validation type. The information stored in the fields should be similar across the multiple IT demand request types. This lets you view an accurate picture of demand across multiple demand types.

  6. Repeat the process as many times as necessary.

  7. On the Demand Set page, click Done.

    The changes to the demand set are saved.