Overview of Request Type Field Attribute

When creating request type fields, there are three general attributes associated with each field.

• Criteria for Visible Fields. Fields can be set to be visible or hidden to the user based on their settings. For example, the SLA Level field might be hidden after a request is first created.

• Criteria for Editable Fields. Fields can be set to become read-only based on their settings. For example, the SLA Level field might be read-only after a request is first created and editable after the request is accepted.

• Criteria for Default Fields. Fields can be configured to update automatically based on the settings. For example, the SLA Violation Date can be automatically updated based on the SLA Level and Service Requested Date fields.

For more information about how to configure request types, see the Demand Management Configuration Guide.