Adding IT Demand to Request Header Types

To add the IT demand fields to a request header type:

  1. Log on to PPM.

  2. From the menu bar, select Open > Administration > Open Workbench.

    The PPM Workbench opens.

  3. From the shortcut bar, select Demand Mgmt > Request Header Types.

    The Request Header Type Workbench opens.

  4. Open an existing request header type or create a new request header type.

    The Request Header Type window opens.

  5. Make sure that the request header type general information is complete.

    The following table provides a list of the general information fields and descriptions for request header types.

    Field Name


    Request Header Type Name

    Name of the request header type


    Description of request type use


    For release types created for an Deployment Management Extension. Select the Extension from the list.


    Indicates whether or not the request type is available to PPM.

  6. Click Field Groups.

    The Field Groups window opens.

  7. Select the checkboxes for the IT demand fields.

    The IT demand fields are:

    • Demand Management SLA Fields

    • Demand Management Scheduling Fields

  8. Click OK.

    The Field Groups window closes. The selected IT demand fields are displayed in the Request Header Type window. To view the IT demand fields, select the Fields tab. Expand the category heading to view the associated fields.

  9. Complete the request header type as required.

    See the Demand Management Configuration Guide.

  10. In the Enabled field, click Yes.

    The request header type is enabled.

  11. Click OK to save the changes and close the Request Header Type window.

    Click Save to save the changes and leave the Request Header Type window open.