Adding Request Header Types to Request Types

To add a request header type to a request type:

  1. Log on to PPM.

  2. From the menu bar, select Open > Administration > Open Workbench.

    The PPM Workbench opens.

  3. From the shortcut bar, select Demand Mgmt > Request Types.

    The Request Type Workbench opens.

  4. Open an existing request type or create a new request type.

    The Request Type window opens.

  5. Make sure the request type general information is complete.

    The following table lists general information fields and definitions for request types.

    Field Name


    Request Type Name

    The name of the request type.

    Creation Action Name

    A description of the request type's function. For example Log a Product Bug. Creation Action Names display on the Create New Request page.


    The category containing the request type. Categories are created by an application administrator and are based on the business needs of the organization. Examples of categories which an organization might use are Sales and Support and General Administration. Categories display on the Create New Request window in the standard interface.

    [Validation = CRT - Request Type Category]


    For release types created for an Deployment Management Extension. Select the Extension from the list.


    Description of how to use the request type.

    Meta Layer View

    Meta layer views relate information specific to the PPM. For example, the reporting meta layer view MREQ_OPENED_CLOSED_BY_TYPE_D provides summary information for request submission and completion activity, broken down by request type and by calendar day.

    Max Fields

    The maximum number of fields the request type can have.


    Indicates whether or not the request type is available to PPM.

    Request Header Type

    Selects a request header type to be used with this request type. Select an existing request header type from the auto-complete list. To start to create a new request header type, click New.

  6. In the Request Header Type field, select the IT demand request header type from the list.

    All enabled request header types are displayed in the list. If you cannot find your IT demand request header type, return to the Request Header Type window and make sure the request header type is enabled.

  7. Complete the request type as required.

  8. For the Enabled option, select Yes.

  9. Click OK.

For more information about request type configuration, see the Demand Management Configuration Guide.