Configuring Effort for IT Demand

IT demand allows you to analyze demand based on one of the following:

• The number (total count) of IT demand requests

• The accumulation of effort associated with each IT demand request

Consider the case where you have ten requests for database refreshes and ten requests for defect fixes. If a database refresh takes one hour to fulfill and a defect fix takes two days to fulfill, it might be more meaningful for the organization to factor in the effort involved in fulfilling demand. If you want effort to equal the total count of IT demand requests, set the estimated effort of each IT demand request type to one.

Each IT demand request type has a default effort assigned to it (see IT Demand Schedule Fields ). This effort can be reconfirmed or changed during an analysis phase later in the process (on the request). The following are a few examples of how you can set the default effort for a request type:

• Single default using field defaults

• Advanced defaults driven by other request type fields using rules

• Using status dependencies in an analysis phase in the request process with reconfirm

Configuring Effort for IT Demand Request Types

To configure effort for IT demand:

1. Log on to PPM.

2. From the menu bar, select Open > Administration > Open Workbench.

   The PPM Workbench opens.

3. From the shortcut bar, select Demand Mgmt > Request Types.

   The Request Type Workbench opens.

4. To view the complete list of request types, click List.

5. Open an IT demand request type or create a new IT demand request type.

   The Request Type window opens to the Fields tab.

6. Click the Rules tab.

7. Select Default for Estimated Effort, and then click Edit.

   The Rules window opens and displays the Default for Estimated Effort.

8. In the SQL field, change the default number.

   For example, to set the Default for Estimated Effort to 10, change

   select 5,5 from dual

   to

   select 10,10 from dual

9. In the Rules window, click OK.

10. Click OK.