Configuring IT Demand Transitions

Demand Management for IT demand includes an additional method for transitioning out of a workflow decision step that coincides with an IT demand scheduling event. When adding a transition from one workflow decision step to another workflow step, in the Define Transition window, select Specific Event, and then specify the event for the transition.

The following is a list of the Demand Management for IT demand transitions:

  • Assign Demand

  • Schedule Demand

  • Reject Demand

For more information about how to configure workflow steps, see the Demand Management Configuration Guide.