Managing IT Demand Event Errors

Demand Management for IT demand events do not occur if one of the following conditions exists:

  • There is required look-ahead for the transition. The exception to this exception is when the look-ahead requires you to specify an assigned-to user during the assignment of IT demand.

  • You do not have the required security permissions (IT demand request type and workflow step) to transition out of the workflow step.

  • The IT demand request type is locked for editing by another user.

If the scheduling, assignment, or rejecting event does not work, an error message is returned.