Configuring the PPM Adapter Sender Properties

Specify the properties for the sender section of the PPM adapter configuration file as described in the table below. The sender controls updating changes in Service Manager with the converted data.

Table 4-6. PPM Center adapter sender properties

Property Name (*Required)


Default Value


User name in the Service Manager system that PPM uses to connect to Service Manager.

This user name must include only single-byte characters.

This user must have full access to the Change Management module in Service Manager.



Password in the Service Manager system that PPM uses to connect to Service Manager.



Date format used for querying the Service Manager system (as used in the UI expert search).

Make sure this value is consistent with the Service Manager server date pattern. For available formats, see the Oracle Help Center.



Time zone, used for converting the last updated time of a request from Service Manager. Use the same time zone as the Service Manager server.

The format can be GMT+<X> or GMT–<X>, where <X> is the offset in hh:mm format from GMT. For example, GMT–07:00.

However, to handle Daylight Saving Time, use an area time zone instead of specifying a time relative to GMT.



Name of the method for request keys (usually the ID field name).



Web service URL of Service Manager. The format is as follows:


where <Service_Manager_Host> represents the host machine where Service Manager is running.



(Applicable and required only for bidirectional integration)

List of Service Manager change fields (separated by semicolons) that are not to be updated when changes are made to their mapped PPM request fields.

This list is used to prevent inappropriate update of PPM requests for bidirectional integration. For example, to prevent a request from being updated when the last update time in Service Manager changes, specify the following:




Property name of the ID field in the instance returned from the Service Manager Web service.


The sender is the last section of the adapter configuration file. Make sure the file ends with the following:


This completes the configuration of the PPM adapter file.

Note: If PPM is operating in a clustered server configuration, share or copy the <PPM_Home>/sdi-persistency directory and the <PPM_Home>/conf/sdi directory among all the servers in the cluster.