Enabling the ALM Startup Service

To enable the ALM Startup service:

  1. Log on to PPM.

  2. From the menu bar, select Open > Administration > Schedule Services.

    The Schedule Services page opens.

  3. In the Service Name column, select the ALM Startup service.

  4. In the Status column for the service, select Enabled.

  5. Specify one hour for the interval in the Schedule column. This interval has no effect on the polling of Service Manager for tickets.

  6. Click Save.

  7. If a date was specified in the initial-load-state Service Manager adapter attribute in order to retrieve existing Service Manager changes from that date forward, those changes will be retrieved, converted, and sent to PPM, but then no new Service Manager changes will be retrieved. In this case, to retrieve Service Manager changes on an ongoing basis, do the following:

    Note: For more information about the steps in this procedure, see the Installation and Administration Guide.

    1. Stop the PPM Server.

    2. Comment out the initial-load-state Service Manager adapter attribute.

    3. Restart the PPM Server in normal mode.

    4. Repeat step 1 through step 6 to verify that the ALM Startup service is running.