Updating the Status of a PPM Task when the Associated RFC is Closed or Rejected
When you close or reject a Service Manager RFC that has an associated PPM task, the status of the PPM task is automatically set to Complete or Cancelled, and the information on the task's Operational RFC tab is updated accordingly.
To close or reject an RFC and then check the status of its associated task:
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Log on to Service Manager.
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From the change list, double-click a change that has an associated PPM task.
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Modify the status of the change.
Setting the status to Reject sets the PPM task status to Cancelled. Setting the status to Close sets the PPM task status to Complete.
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In PPM, refresh the Task Details page for the associated task to verify that the Operational RFC tab is updated and that the task status is also updated as shown in the following table:
Field
Value
Status One of the following:
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Complete (if the change was closed)
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Cancelled (if the change was rejected)
% Complete One of the following:
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100 (if the change was closed)
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0 (if the change was rejected)
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