Creating a Request Header Type with the Service Field

To create a request header type that includes the Service field:

  1. Log on to PPM.
  2. From the menu, click Open > Administrator > Open Workbench.
  3. In the workbench, click Demand Mgmt > Request Header Types.
  4. In the Request Header Type Workbench dialog box, click New Request Header Type.
  5. In the Request Header Type dialog box, do the following:

    1. Enter the Request Header Type Name. For example, Service.
    2. Click the Reference Code field.
    3. Click the Field Groups button.
    4. In the Field Groups dialog box, select the Service field group.
    5. Click OK.
    6. Double-click the Service field in the Request Header Type dialog box and confirm the validation for this field is Service List UCMDB.

      Note: This validation is an auto-complete list. When users select auto-complete for the Service field, this validation invokes a special command to retrieve the Service list from Universal CMDB.

      As with any request field, the administrator can make the Service field optional or required.

    7. Click OK.
    8. Click OK.