Configure request header types
Request header types define the collection of fields that appear in the header region of the requests. Request header types typically include more general information that is tracked between multiple types of requests. This can include such information as who logged the request, its priority, and a description of the issue.
Every request type must include a request header type. A single request header type can be used for multiple request types.
Table 5-8. Request header types lists the predefined request header types.
Table 5-8. Request header types
System Header Type
(REFERENCE)
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Description
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Default
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Default request header type. Includes a percentage complete (% Complete) field.
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Comprehensive
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Displays all information. Consistent with previous versions of PPM.
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Simple
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Displays only the most essential information.
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Departmental
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Example request header type for simple cross-departmental requests.
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Application
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Example request header type for simple cross-application requests.
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Help Desk
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Example request header type for help desk requests, including contact and assignment information.
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