Closing Requests as Failed

You can create an execution step that closes a request and marks the request as Failed. Each request workflow must resolve with a closed request. The execution workflow step source Close (Immediate failure) performs this task. Use this step source unless it does not meet the required specifications, such as validation or processing type.

To create the execution step source, make a copy of execution workflow step source Close (Immediate failure) and changes the field values as defined in Table 7-3. Execution window values to close requests as failed.

Table 7-3. Execution window values to close requests as failed

Field Name

Description

Name

Type a descriptive name for the step source.

Workflow Scope

Requests

Reference Code

Accept the default value, or type a different reference code

Execution Type

Built-in Workflow Event

Workflow Event

wf_close_failure

Processing Type

Manual or Immediate

Validation

WF - Standard Execution Results (This is the default selection. You can select another existing or create a new validation.)

Enabled

Yes