Configuring Transitions for Workflow Steps

Transitions are the rules that logically connect workflow steps. You add transitions to a workflow to establish the direction a process should take, based on the results of a workflow step. For example, a request is typed into a request resolution system. The first step in the workflow is Review Request. From this workflow step, the request might be Approved or Not Approved. Both Approved and Not Approved are transitions from the Review Request workflow step.

Transitions are added to a workflow after a workflow step has been dragged and dropped from the Workflow Step Source window to the Layout tab in the Workflow window. You can choose a transition between workflow steps, based on the following workflow step results:

• The Specific result follows this transition, and is the default workflow step result. Specific results are based on the workflow step validation.

• All Other results that do not have transitions set follow this transition.

• All results follow this transition.

• The Specific Error follows this transition.

• All Other Errors that do not have transitions set follow this transition.

• All Errors follow this transition.