Accessing the IT Demand Workflows

PPM includes a quick way to select and open IT demand workflows. The following section includes details about how to open the following workflows:

  • Bug (defect) fixes

  • Enhancement requests

  • Initiatives

Accessing the Bug Fix Workflow

To quickly access the Bug Fix Workflow Workbench:

  1. Log on to PPM.

  2. From the menu bar, select Open > Administration > Demand Sets & Processes > Manage Bug Fix Process.

    The workflow for IT demand bug fixes opens.

Accessing the Enhancement Workflow

To quickly access the Enhance Workflow Workbench:

  1. Log on to PPM.

  2. From the menu bar, select Open > Administration > Demand Sets & Processes > Manage Enhancement Process.

    The workflow for IT demand enhancements opens.

Accessing the Initiative Workflow

To quickly access the Initiative Workflow Workbench:

  1. Log on to PPM.

  2. From the menu bar, select Open > Administration > Demand Sets & Processes > Manage Initiative Process.

    The workflow for IT demand initiatives opens.