Creating a Request Type that Uses the New Request Header Type

  1. In PPM, click Open > Administrator > Open Workbench.
  2. In the workbench, click Demand Mgmt > Request Types.
  3. In the Request Type Workbench dialog box, click New Request Type.

  4. In the New Request Type dialog, do the following:

    1. Enter a name in the Request Type Name field. For example, Service Request.
    2. Click the selection icon next to the Request Header Type field.
    3. In the Validation dialog box, select Service and click OK.
    4. Confirm the Service field group is added and click OK.

Note: When users create a request of that new request type and click the auto-complete for the Service field the service list options are retrieved from Universal CMDB at that time.