Historical SLA Violations Report

Use this report to show the history of SLA violations for a specified demand set. Demand that has violated SLA can be grouped by any of the demand set fields, and further filtered by specific values of those fields.

To run the Historical SLA Violations report, users must have a Demand Management license.

Table 5-8. Historical SLA Violations report field descriptions

Field Name (*Required)

Description

*Report Title

Specify a unique name for the report. Type any alphanumeric string (up to 200 characters in length).

*Demand Set Name

Select a demand set from the demand sets available on your PPM instance.

Request Type

Select one or more request types from the request types available on your PPM instance.

Requestor Department

Select a department from the departments available at your site.

Priority

Select one or more priorities. Choices include:

  • Low

  • Normal

  • High

  • Critical

Assigned to Group

Select one or more security groups from the security groups available on your PPM instance.

Demand Disposition

Select one or more dispositions. Choices include:

  • Satisfied

  • Backlog

  • New

  • Scheduled

  • Rejected

Application

Select one or more applications from the applications available on your PPM instance.

*Demand Grouped By

Select a demand set grouping. Choices are limited to demand fields available on your PPM instance.

*Period Type

Select a time period. Choices include:

  • Months

  • Weeks

*Past Periods

Specify the number of historic periods of the type you selected from the Period Type list. Type any integer (in the range of -9,999,999,999 to 9,999,999,999 and without a comma separator).

Demand Field 1–5

Specify these demand fields from the demand fields available on your PPM instance.

Field Value 1–5

Select the field values that correspond to the demand fields you selected. Type any alphanumeric string (up to 40 characters in length). This value should exactly match the visible field. For Yes/No options, type Y for yes and N for no.