A workflow represents a business process and is used to map business rules and processes to your organization. This section covers information about Demand Management workflows.
A workflow includes the following components:
For each workflow, you must explicitly define the first eligible workflow step.
Workflow steps are events that are linked together to form a complete workflow. The basic types of workflow step include:
The results of workflow step that must be communicated to another workflow step. A transition occurs after a workflow step is completed.
Because a single step can have several possible results, you can define multiple outgoing transitions for each workflow step.
|Workflow step security
Workflow step security determines who has permission to execute or choose a result for a workflow step. For example, you can specify that only the IT project manager can approve or deny an Approve Request decision step.
Notifications are email alerts sent out at specific workflow steps. For example, when a request reaches an Approve Request decision step in the workflow, an email alert is sent to the product manager.
|A close step ends the workflow. It is an execution step that marks the request as completed.
Map workflow steps
Mapping all the individual workflow steps into a single workflow includes the following stages:
Stage 1. Create a block diagram . Map each workflow step worksheet as one block in the diagram. Include transitions, workflow step security, and notifications. Use the worksheets provided in Worksheets to help you construct the diagram.
Stage 2. Map the block diagram to the workflow. Open the Workflow Workbench and create a workflow. Map each component from the block diagram to the new workflow.