Assign resources to requests

When you create or edit a request, you can manually assign resources to a request from the Summary section of the request detail page, or, if your administrator has enabled resource tracking, from the Resources section of the page.

Assign resources from the Summary section

You can assign an individual resource or multiple resources from the Summary section of the request detail page.

To assign an individual resource from the Summary section:

  1. Open the request and go to the Summary section.

  2. To the right of the Assigned To field, click the resource selector icon .

  3. Do one of the following:

    • Scroll through the listed resources, and select the resource to assign.

    • Alternatively, to restrict the resources listed:

      1. Enter search preferences in any combination of the Assigned To, Department, First Name, and Last Name fields.

      2. Click Find.

      3. From the list of resources returned, select a resource name.

    The search and select window closes, and the Assigned To field displays the selected resource name.

  4. To add the resource, click Save. If this is a new request, click Submit.

To assign multiple resources from the Summary section:

  1. Open the request and go to the Summary section.

  2. To the right of the Assigned To field, click the resources selector icon .

    The Select a Resource to Assign window opens.

  3. Use the Availability within dates fields to specify the date range during which the resources must be available for assignment.

  4. To specify that the resources must have a specific skill:

    1. Click Add Skill.

    2. Use the auto-complete that becomes available to select a skill.

    3. In the Ideal Proficiency list, select the proficiency level you require of a resource with this skill.

  5. To further restrict your resource search results, provide values in the optional fields listed in the following table.

    Field Description
    Only show results with a Suitability Score greater than Specify a number that represents the suitability of the resource for the request, based on role, skills, and availability. The higher the score, the better suited the resource is for assignment to the request. For more information about suitability score, see the Resource Management User Guide.
    Resource Name Select multiple resources by name.
    Role Select one or more roles that the resources must assume.
    Resource Pool Specify a resource pool to assign to the request.
    Organization Unit Select an organization unit to which the resources must belong.
    Resource Category Select one or more resource categories to which the resources must belong.
    Location Select the site where the resource must be located.
    Department Select the department to which the resource must belong.
  6. Click Search.

    The Resource Results tab lists the resources that meet your search criteria.

  7. To view the workloads of listed resources for the date range you specified, select the check boxes for the resources of interest to you, and then click View Resource Load.

    The Resource Load Breakdown - Assignment Summary window opens and displays the work allocations for the selected resources over the specified time period.

  8. To compare the skills of two or more of the listed resources, select the check boxes for the resources of interest to you, and then click Compare Skills.

    The Compare Skills window opens and displays the skills and skill levels for each selected resource.

  9. To add the resources, click Save. If this is a new request, click Submit.

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Assign resources from the Resources section

If your administrator has enabled Demand Management's resources tracking functionality, and has given you the required authorization, you can assign resource to a request from the Resources section of the request detail page.

To allocate a resource to a request from the Resources section:

  1. On the request detail page, expand the Resources section.

  2. Click Add Resource.

    A search and select window opens.

  3. Do one of the following:

    • Scroll through the listed resources, and select the resource to assign.

    • Alternatively, to restrict the resources listed:

      1. Enter search preferences in any combination of the Assigned To, Department, First Name, and Last Name fields.

      2. Click Find.

      3. From the list of resources returned, select a resource name.

    The search and select window closes, and the Resources section displays the selected resource name.

  4. To add the resources, click Save. If this is a new request, click Submit.

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