Monitor requests

Demand Management includes a predefined set of reports and portlets that help you monitor your request from time to time.

Use Demand Management reports to monitor requests

Demand Management includes a predefined set of reports, as described in the following table. You can generate these reports at any time to monitor request activity if you have the System: Submit Report access grant.

Demand Management reports

The following Demand Management reports are available:

Report Name

Description

Contact Detail

Queries the contacts already entered in the Demand Management system that are available for entering and updating requests.

Demand Creation History

Shows the history of demand creation for a specified demand set. This report is useful for exporting request data to Microsoft® Excel or other data analysis tool.

Historical SLA Violation

Shows the history of SLA violations for a specified demand set. This report is useful for exporting request data to Microsoft Excel or other data analysis tool.

Import Requests

Validates and loads request data from the Demand Management open interface tables into the standard Demand Management data model.

Satisfied Demand History

Shows the history of demand that has been satisfied for a specified demand set.

Request Detail

Provides information about requests using several selection criteria.

Request Detail (Filter by Custom Fields)

Similar to the Request Detail report except that requests can be filtered based on values in custom fields.

Request Header Type Detail

Provides the configuration details for request header types. This report is useful in auditing your setup and for debugging problems you might have with specific request header types.

Request History

Lists the complete workflow and field change history for each selected request. Details include the complete request workflow history and fields configured for auditing with every status change for every step traversed.

Demand List

Provides a list of the demands placed on an organization or resource. You can configure this portlet to display demand information filtered based on criteria such as demand type, assigned priority value, demand disposition, and so on.

Request Quick View

Provides a summary of open and closed requests, organized based on priority.

Request Summary

Displays the total counts for groups of requests matching the selection criteria.

Request Summary (Filter by Custom Fields)

Similar to the Request Summary report except that requests can be filtered based on values in custom fields.

Request Type Detail Report

Displays configuration information for request types, including details about custom fields, possible status values, default logic, and commands used with each request type.

For more information on how to configure and run these and other predefined reports in PPM, see the Demand Management Configuration Guide.

Create a Demand Management Report

To create a Demand Management report:

  1. Log on to PPM.

  2. On the Create menu, click Report.

    The Submit New Report page opens.

  3. In the Submit New Report page, from the Report Category list, select Demand Management.

  4. Fill all required fields, and any optional fields you want to use to compose the report.

  5. Click Submit.

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Use Demand Manger page to monitor requests

Demand Management comes with a preconfigured Demand Manager page that displays a default set of portlets for demand managers to track the request information.

You can display additional demand-related portlets on the page, and customize the data that each portlet displays, according to your needs.

For details, see Demand Manager page.

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See also: