Submitting Program Issues
Program issues are issues submit against a program directly.
Note: To submit a program issue, you must be specified as a Program Issue request type participant who can create program issues. This is set in the Request Type window from the Request Type Workbench.
Submitting program issues from Program Overview page
You can create program issues in Program Overview page only when the following requirements are met:
- Issue health tracking is enabled in program settings.
- Issue request type is specified in program settings.
Scroll to the Issues section, and click Add above the issue table.
The create new request page opens.
- Fill in the request information.
The program issue of the request type specified by Issue Request Type is created and added immediately in the Issues section.
Submitting program issues from the menu bar
From the menu bar, select Create > Program Issue.
Provide information in all required fields and any optional information you want to associate with this issue.
The program associated with the issue.
The priority of the issue. In Program Management, issues are grouped according to their assigned priority values. The values specified in the Priority field are used to calculate program health.
The resource to which the issue is assigned.
A description of the issue.
Issue Details Section
The calendar date on which the issue was recognized.
The date by which the issue should be resolved.
The type of issue being raised.
A detailed description of the issue.
The proposed solution for the issue.
The business function that is affected by the issue.
Notes Section: Add Notes
Notes to be added on save
Additional information to record about the program issue.
References Section: Reference Additions
Reference(s) to add to the program. See Adding Program References for more information.
It begins to move along its automatically assigned workflow toward resolution.