Gathering Information for Workflow Steps
Workflow steps are the events of the process. Demand Management workflows can include the following types of steps:
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Decision steps. These are steps that require an external action (such as review, approval, or coding) to determine outcome.
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Execution steps. Execution steps perform work or actions, such as automatic time-stamping or automatic request status changes.
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Condition steps. Condition steps, such as AND and OR, are logic steps used for complex workflow processing.
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Subworkflows steps. Subworkflow steps, such as code rework or unit testing, contain multiple workflow steps that follow a consistent pattern.
To determine what steps to include in a workflow, consider the following:
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What event starts the business process?
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At what points in the process must decisions be made?
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At what points in the process must actions be taken?