Configure timeouts for workflow steps

Timeouts determine how long a workflow step can remain eligible before generating an error. You can use the Timeout tab in the Workflow Step window to set a timeout for the workflow step. See the Timeout field in the Workflow Step Worksheet (see Worksheets) for information about how to set the timeout.

To set timeouts for a workflow step:

  1. On the PPM Workbench shortcut bar, click Configuration > Workflows.

  2. Open a workflow.

  3. In the Workflow window, click the Layout tab.

  4. Right-click a workflow step, and then click Edit on the shortcut menu.

  5. In the Workflow Step window, click the Timeout tab.

  6. To use the default timeout of the workflow step source, select Use Workflow Step Source. (This is the default.)

  7. To specify a token to resolve to the workflow step timeout value (instead of the default timeout of the workflow step source):

    1. Select Specific Value.
    2. Select Token from the Timeout Type list.
    3. Click Tokens, and then use the token builder to specify the token.

  8. To specify a constant workflow step timeout value (instead of the default timeout of the workflow step source):

    1. Select Specific Value.
    2. In the Timeout Type list, Select Constant in the Timeout Type list.
    3. In the Timeout box, type the number of minutes, hours, days, weeks, weekdays (Monday through Friday) for the timeout to last.
    4. In the timeout unit list to the right, select Minutes, Hours, Days, Weeks, or Weekdays (Monday through Friday).

  9. Click Apply.