Configuring Sub-Types for Request Types

To classify a request type further, you can use sub-types. For example, a request type for software bugs might list each of the software applications supported by the IT organization as sub-types.

Adding Sub-Types to Request Types

To add sub-types to the request type:

1. On the PPM Workbench shortcut bar, click Demand Mgmt > Request Types.

   The Request Type Workbench opens.

2. Open a request type.

   The Request Type window opens.

3. In the Request Type window, click the Sub-Types tab.

4. Click New.

   The Request Sub-Type window opens.

5. Complete the fields described in the following table.

   Field Name	Description
   Sub-Type Name	The name of the sub-type.
   Description	A description of the sub-type.
   Enabled	Select to make the sub-type available to the system. Select Yes to make the sub-type available to the system.

6. Click OK.

7. From the Sub-Types tab, click OK.

Editing Sub-Types for Request Types

To edit a sub-type:

1. On the PPM Workbench shortcut bar, click Demand Mgmt > Request Types.

   The Request Type Workbench opens.

2. Open a request type.

   The Request Type window opens.

3. Click the Sub-Types tab.

4. Select a subtype, and then click Edit.

   The Request Sub-Type window opens.

5. Complete the fields described in the following table.

   Field Name	Description
   Sub-Type Name	Name of the sub-type.
   Description	Description of the sub-type.
   Enabled	Select Yes to make the sub-type available to the system.

6. Click OK.

7. On the Sub-Types tab, click OK.

Deleting Subtypes from Request Types

To delete subtypes from a request type:

1. On the PPM Workbench shortcut bar, click Demand Mgmt > Request Types.

   The Request Type Workbench opens.

2. Open a request type.

3. In the Request Type window, click the Sub-Types tab.

4. Select the sub-type to delete, and then click Remove.

5. Click OK.