Sending Notifications When Workflow Steps Result in Specific Errors
You can configure the notification to be sent when a workflow step has a specific error. Table 3-2. Specific errors for workflow steps lists the possible workflow step errors.
To send a notification when a workflow step has a specific error:
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From the Workbench shortcut bar, select Configuration > Workflows.
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Open a workflow.
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In the Workflow window, click the Layout tab.
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Double-click a workflow step.
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In the Workflow Step window, click the Notifications tab.
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Click New.
The Add Notification for Step window opens to the Setup tab.
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From the Event list, select Specific Error.
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From the Error list, select the error that you want to trigger the notification.
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To determine the time at which the notification is sent, from the Interval list, select a value.
Note: If you select 8:00 AM Daily M-F, the notification will go out every morning at 8:00 AM from Monday through Friday after the step becomes eligible.
If you select 8:00 AM Daily M-F or Hourly M-F, you can send multiple notifications to a single recipient in a batch.
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To send recipients a reminder if the event is still in effect after a given number of days:
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For the Send Reminder? option, select Yes.
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In the Reminder Days field, type the number of days after which, if the event is still in effect, a reminder is to be sent.
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For Enabled, leave Yes selected.
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To stop notification transmission after the step is no longer eligible, select the Don't send if obsolete checkbox.
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In the Recipients section, select the notification recipients (users, security groups, or tokens). For detailed instructions, see Configuring Notification Recipients.
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Click the Message tab, and the configure the body of the notification. For details on how to do this, see Configuring Message Content.
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Click OK.
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In the Workflow Step window, click OK.