Introduction to IT Demand Configuration

Demand Management is an Project and Portfolio Management Center (PPM) product that provides a single application and repository to capture all IT demand placed on an IT organization. PPM consolidates information from many different sources to enable you to both view aggregate demand in real time and report against it. Standard demand categories allow IT organizations to normalize the demand from different sources. This helps to assign resources and distribute coverage of IT demand.

To capture and manage IT demand, you must configure Demand Management. To do this, you set up request types and workflows to track and manage demand, and set up Service Level Agreements (SLAs) and demand sets to meet IT demand requirements.