Default IT Demand Request Types

Table 3-1. IT demand request types provides a list of the predefined IT demand request types.

Table 3-1. IT demand request types

Request Type

Description

DEM - Application Bug

Report an existing application bug and request its correction. By default, SLAs are not selected and scheduling fields are selected.

DEM - Application Enhancement

Request an enhancement to an existing application. By default, SLAs are not selected and scheduling fields are selected.

DEM - Database Refresh

Request a database refresh. By default, SLAs are selected and scheduling fields are selected.

DEM - Initiative

Request something new, such as a new project or a new program. By default, SLAs are not selected and scheduling fields are selected.