Converting OpenText PPM RFCs to Service Manager Change Updates

Similar to the Service Manager adapter, the OpenText PPM adapter consists of connector, converter, and sender components. In this case, these components allow Service Manager to import updates from OpenText PPM.

The following figure depicts the flow for converting an ALM RFC (request for change) in OpenText PPM to an update to a change in Service Manager, and importing the update into Service Manager.

Figure 4-2. Using the OpenText PPM adapter to import change updates    from OpenText PPM into Service Manager