Overview of Configuring the Service Manager Integration

Before configuring the integration, you must identify the Service Manager data attributes that will be integrated with OpenText PPM, including which of the attributes of Service Manager changes to send to OpenText PPM, and, for bidirectional integration, which of the attributes to receive back from OpenText PPM.

Before you can begin importing changes from Service Manager into OpenText PPM, you must configure Service Manager and configure the Service Manager adapter in OpenText PPM to enable integration. The procedures are summarized as follows:

• Configure Service Manager in the particular ways required for integration of OpenText PPM with Service Manager.

• Generate Service Manager Web service stubs for Service Manager. OpenText PPM needs the Service Manager Web service stubs to connect to Service Manager.

• Configure the Service Manager adapter configuration file on the PPM Server, to support converting a change in Service Manager to an ALM request for change (RFC) and then importing the RFC into OpenText PPM. ALM provides an Service Manager default adapter configuration file.

• If you want the integration to be bidirectional, that is, to also send updates that are made in OpenText PPM RFCs back to Service Manager as change updates, configure the OpenText PPM adapter configuration file on the PPM Server. ALM provides a default OpenText PPM adapter configuration file associated with Service Manager.

• Configure the required server.conf parameter in OpenText PPM.

• Restart the PPM Server in normal mode and verify that the ALM Startup service has started.

• Configure logging of errors and events.