Configuring Browsing of Service Manager Changes from a URL

This procedure enables RFCs in OpenText PPM to be updated with URL links to the corresponding changes in Service Manager, so that OpenText PPM users can easily jump directly to those changes.

To enable this capability, configure Service Manager as follows:

1. Log on to Service Manager as system administrator.

2. Confirm the WebServer URL field in the System Definition Information record.

   1. Select Menu Navigation > System Administration > Base System Configuration > Miscellaneous > System Information Record.

      The System Information Definition screen opens.

   2. In the form, click the Active Integrations tab.

   3. Confirm that the WebServer URL field in the WebServer Information section defines the Service Manager Web Client URL.

      If it does not, type the URL of the Service Manager Web server configured for Web access in the WebServer URL field. For example:

      http://<Host>:<Port>/sm/index.do

   4. Click OK to save the System Information Definition.

   5. Click Cancel to exit.

3. Add the record.url field to the cm3r table.

   1. Type dbdict in the Service Manager command line and press Enter.

      The Database Dictionary window opens.

   2. Type cm3r in the File Name field and click Search.

   3. Select cm3r in the File Name section.

   4. Click on the Name column of the descriptor row.

   5. Click New Field/Key.

      The field.window pops up.

   6. Type record.url in the Name field.

   7. Select character from the Type drop-down list.

   8. Click Add.

      The record.url field is added to the cm3r table.

   9. Locate the new record.url field row and double click it, in the field.window that pops up, enter the following:

      Field Name	Value
      SQL field name	RECORD_URL
      SQL data type	VARCHAR
      SQL data length	400

   10. Click OK.

4. Add record.url to the Change Management Web service.

   1. For version 7.01, select Menu Navigation > Tailoring > WSDL Configuration.

      For version 7.10, version 9.20 or later, select Menu Navigation > Tailoring > Web Services > WSDL Configuration.

      The External Access Definition screen opens.

   2. Type Change in the Service Name field and click Search.

   3. For OpenText PPM version 9.10 or 9.11, select Change in the object.name section.

      For OpenText PPM version 9.12 or later, select ChangePPMIntALM in the object.name section.

   4. Click the Fields tab in the External Access Definition section.

   5. On the next available line, add a field with caption and type to the table as follows:

      New Field	New Caption	Type
      record.url	recordUrl	StringType

   6. Click Save.

   7. Click OK.