Configuring the Service Manager Adapter Attributes

*adapter-name

Logical name that represents the adapter name on the client machine. For example:

serviceManager-adapter

This name is also used for the scripts (.ext) directory. (See Location and Naming of the Service Manager Adapter Configuration File.)

(None)

*service-desk-application

Unique logical name for the service desk system you are using.

For example:

Service Manager

(None)

number-of-tickets

Number of changes that the adapter processes at a time.

50

polling-schedules

Times of day that the adapter polls Service Manager for changes, formatted as a list of cron expressions separated by the new line character.

For example:

30 * * * * <new line> 0 * * * *

(None)

polling-frequency

Frequency (in seconds) that the adapter polls Service Manager for changes.

If polling-schedules and polling-frequency are unspecified, then the default polling-frequency is 30 seconds, starting when you restart the PPM Server.

initial-load-state

Earliest creation date and time of changes the adapter retrieves from Service Manager, in the following format:

MM/dd/yy HH:mm:ss z

For example:

10/19/08 21:30:00 EST

After completion, the adapter does not retrieve any new or updated changes (per the polling-schedules and polling-frequency attributes) until this attribute is commented out.

(None)