Enable RFC creation for a OpenText PPM project

If the RFC creation capability is enabled for the project type used by a project, the RFC creation capability is, by default, enabled for the project when it is created.

If the RFC creation capability is not enabled for a project, to enable it:

Log on to OpenText PPM.
Open the project in OpenText PPM.
On the Project Overview page, click Project Settings.
In the list of policies, click Service Manager.

The Service Manager policy opens.
Use one of the following procedures to verify or enable your ability to create Service Manager RFCs for the project:
- If the Enable RFC creation capability check box is selected, you can create Service Manager RFCs for the project.
- If the Enable RFC creation capability check box is not selected but you can select it, select it.
- If the Enable RFC creation capability check box is not selected and you cannot select it, the setting on the project type used by the project does not currently allow you to enable RFC creation for any projects of that type or to override that setting for particular projects. In this case, see Enable RFC creation for a OpenText PPM project type and set the override option on the project type to Yes, or contact the person who configures these settings. Then return to the Service Manager policy for the project and select the Enable RFC creation capability check box for the project.
Click Done.