Synchronizing an RFC with its Associated OpenText PPM Task

When you update a Service Manager RFC that has an associated OpenText PPM task, the information on the OpenText PPM task's Operational RFC tab is automatically updated.

To update an RFC and then check the status of its associated task:

1. Log on to Service Manager.

2. From the change list, double-click a change (RFC) that has an associated OpenText PPM task.

3. Update the RFC in Service Manager.

4. In OpenText PPM, refresh the Task Details page for the task to verify that the Operational RFC tab displays the updated status of the associated RFC.