Updating the Status of a OpenText PPM Task when the Associated RFC is Closed or Rejected

When you close or reject a Service Manager RFC that has an associated OpenText PPM task, the status of the OpenText PPM task is automatically set to Complete or Cancelled, and the information on the task's Operational RFC tab is updated accordingly.

To close or reject an RFC and then check the status of its associated task:

  1. Log on to Service Manager.

  2. From the change list, double-click a change that has an associated OpenText PPM task.

  3. Modify the status of the change.

    Setting the status to Reject sets the OpenText PPM task status to Cancelled. Setting the status to Close sets the OpenText PPM task status to Complete.

  4. In OpenText PPM, refresh the Task Details page for the associated task to verify that the Operational RFC tab is updated and that the task status is also updated as shown in the following table:

    Field

    Value
    Status

    One of the following:

    • Complete (if the change was closed)

    • Cancelled (if the change was rejected)
    % Complete

    One of the following:

    • 100 (if the change was closed)

    • 0 (if the change was rejected)