Create a request type that uses the new request header type
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Create a request type. For details, see Configure general information for request types.
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In the New Request Type dialog, do the following:
- Enter a name in the Request Type Name field. For example, Service Request.
- Click the selection icon next to the Request Header Type field.
- In the Validation dialog box, select Service and click OK.
- Confirm the Service field group is added and click OK.
Note: When users create a request of that new request type and click the auto-complete for the Service field the service list options are retrieved from Universal CMDB at that time.