Set up UCMDB CI Type Properties

In UCMDB, the Name attribute of the CI Type must be a key attribute. To confirm that it is defined as a key attribute:

  1. Open the UCMDB user interface with administrative privileges.
  2. Go to the CI Type Manager.
  3. Select the CI Type you are using for your service list. For example, service.

  4. Go to Attributes and make sure that the Name attribute is marked as the key attribute.

    If it is not defined as a key attribute, do the following:

    1. Go to the Details tab.

    2. In the Identification dialog box, change the default identification to By key attributes.

      Caution: Note down the identification that is defined before changing it since you will need to change it back to its identification after the procedure.

    3. In the Available Attributes dialog box, select Name as the key attribute.
    4. Click Save

    5. In the Identification pane, change the identification back to whatever the default was before changing it in step b.

      Note: The original default value was By identification rule.

    6. Click Save.