Set up UCMDB CI Type Properties
In UCMDB, the Name attribute of the CI Type must be a key attribute. To confirm that it is defined as a key attribute:
- Open the UCMDB user interface with administrative privileges.
- Go to the CI Type Manager.
- Select the CI Type you are using for your service list. For example, service.
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Go to Attributes and make sure that the Name attribute is marked as the key attribute.
If it is not defined as a key attribute, do the following:
- Go to the Details tab.
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In the Identification dialog box, change the default identification to By key attributes.
Caution: Note down the identification that is defined before changing it since you will need to change it back to its identification after the procedure.
- In the Available Attributes dialog box, select Name as the key attribute.
- Click Save
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In the Identification pane, change the identification back to whatever the default was before changing it in step b.
Note: The original default value was By identification rule.
- Click Save.