Optional debug logging configurations

OpenText PPM Web services debug logging can be turned on and off.

Enable debug logging for web services

Debug logging is only needed to help troubleshoot serious problems.

By default, debug logging is turned off.

To enable Web services logging, complete the following steps:

  1. Open the <PPM_Home>/conf/logging.conf file for edit.

  2. Change the logging threshold by verifying (or modifying) the following setting:

    com.kintana.core.logging.SYSTEM_THRESHOLD = DEBUG

    If you change the value, make note of its current setting.

  3. Enable the logging level for Web services by adding (or modifying) the following setting.

    com.kintana.core.logging.PRODUCT_FUNCTION_LOGGING_LEVEL = com.mercury.itg.ws, DEBUG

  4. Save and close the logging.conf file.

  5. Stop, then restart the PPM Server.

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Turn off debug logging for web services

Once your troubleshooting is complete, you need to turn off web service debug logging.

To turn off web services logging:

  1. Open the <PPM_Home>/conf/logging.conf file for edit.

  2. If you changed the logging threshold in Step 2 of "Enabling Debug Logging for Web Services", re-instate the previous setting. This parameter is typically set as follows:

    com.kintana.core.logging.SYSTEM_THRESHOLD = ERROR

  3. Turn off the logging level for Web services by commenting out the parameter as follows:

    # com.kintana.core.logging.PRODUCT_FUNCTION_LOGGING_LEVEL = com.mercury.itg.ws, DEBUG

  4. Save and close the logging.conf file.

  5. Stop, then restart the PPM Server.

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