View exceptions

You can view exception details to help end users troubleshoot the exceptions they encounter.

Search for and view exceptions

You can search for an exception by the GUID number, exception type, generation time, or the user who encountered the exception.

To search for and view an exception:

Prerequisites:
- The Search Exception functionality is enabled by setting the LOG_EXCEPTIONS_TO_DB server parameter to true.
- You must have an Administrator license.
- You must have the Server Tools: Execute admin tools and the Sys Admin: Edit Services Schedules access grants.
Log on to OpenText PPM.
From the menu bar, select Search > Administrative > Exceptions.

The Search Exceptions page opens.
If the GUID number is provided in the error message, enter the GUID number in the View Details for Exception GUID field and click Go.
If you do not have the GUID number, provide search criteria in the Search for Exceptions to View section and click Search.

The Exception details page opens.

The Exception details page displays the following information:

Field	Description
User	Full name of the user who encountered this exception. This field is empty if the exception was thrown by a background service.
GUID	GUID identifier for this exception. Most web exceptions are tagged with a GUID. Background service exceptions usually do not have a GUID.
Type	Type of the exception.
Name	Name of the exception.
URL	URL of the page that threw this exception.
Reason	Reason for the exception. For background service exceptions, this can be an error message.
Node name	Name of the node on which the exception occurred.
Generated Time	Time when the exception occurred.
Exception Stack trace	Stack trace for the exception.

Purge exceptions (other than services exceptions)

Exceptions (except for services-related exceptions) older than 14 days are automatically purged by default. To change the period, you can configure the EXCEPTIONS_RETAIN_PERIOD parameter in the server.conf file. For details, see Server parameters.