Known issues

Applicable to 24.4 only. After upgrade to version 24.4, the new SideNav menu is enabled by default. However, you can switch back to the legacy TopNav menu by turning off the SideNav Menu feature toggle. Please note that when reverting to the TopNav menu, the display of the menu and the masthead may appear misaligned or disorganized.

Workaround:

1. From the legacy menu, click the Administration button in the masthead.
2. From the Administration menu, click System Appearance Customization > Theme Customization.
3. Go to the Logo area and click Restore to Default.

Applicable to 24.4 only. After upgrading to version 24.4, the Browse Project Types menu is not available for users who had access in version 24.3 and earlier. If you added this menu to the My Links list or saved the URL, you can still access the page directly.

Workaround: To view a specific project type's details, open a project of that type, go to Project Settings, and then click the project type link to open its details page.

Applicable to 24.1 only.After upgrading a PPM instance with a multilingual interface to version 24.1, the login page is locked after selecting a session language, preventing further progression.

Resolution: A hotfix is available. Contact support to obtain the hot fix.

For more information, see this article: KM000026809.

Applicable to 24.1 only. After upgrading PPM to version 24.1, the following error may appear after login: "An unknown error has occurred".

Resolution: A hotfix is available. Contact support to obtain the hot fix.

For more information, see this article: KM000026984.

Applicable to 24.1 only. After the upgrade to version 24.1, a problem is encountered when generating Excel reports or generating data. The issue arises when utilizing an Excel template file that references database fields with non-lowercase names, for example, use PROJECT_NAME instead of project_name.

Resolution: A hotfix is available. Contact support to obtain the hot fix.

For more information, see this article: KM000027122.

Applicable to 24.1 only. Fail to send time sheet notifications in PPM upgraded from earlier versions to 2023 and later versions.

Workaround:

1. Stop all PPM nodes.

2. Run the following update statement and then commit.

   Copy code

   update knta_services_nls
   set job_class = 'com.kintana.core.server.scheduler.EmailNotificationJob'
   where reference_code='_NOTIFICATION_SERVICE';

3. Start all PPM nodes.

Applicable to 24.1 only. If you use Oracle Database version 12.1 with PPM 23.3 and later versions, PPM would fail to start.

Workaround: Before starting the PPM sever, copy the V1.27__alter_configuration_table.sql file to the <PPM_Home>/server/_common/deploy/pvo.war/WEB-INF/classes/db/oracle/migration directory.

Note: If you upgrade PPM from 23.3 to 23.4, 23.3 to 24.1, or 23.4 to 24.1, you need to copy the V1.27__alter_configuration_table.sql file each time after the upgrade.

Applicable to 23.4 and 24.1. Drilldown portlets with filter mapping fields do not work, failing to resolve filter tokens and generating an error: "This drill-down cannot be displayed because one or more required preferences are missing. Please contact your dashboard administrator."

Resolution: A hotfix is available. Contact support to obtain the hot fix.

For more information, see this article: KM000027123.

Self-service portlets display no data on project and portfolio overviews

Toggle to disable a personal landing page becomes invisible

Applicable to 24.2 only. The toggle to disable a personal landing page becomes invisible after setting the page as your personal desktop landing page. Despite its invisibility, the toggle remains functional.

Workaround: To stop using a page as a personal landing page, in the top menu, hover over the area to the right of the Add to My Links icon until the "Stop using this page as your personal landing page" tooltip appears, and then click to disable it.

Email notifications are not sent in JDK 11 environments

Applicable to 24.1 only. Email notifications are not sent in instances using JDK 11.

This impacts instances upgraded to version 24.1. Fresh install of version 24.1 and instances using other JDK versions are not affected.

Resolution: Remove the javax.mail.jar file in the lib/jboss/boot/ directory and then restart the server.

Note:

When this issue is resolved, all the pending email notifications will be sent out.

• To check the number of pending email notifications, run the following SQL query:

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  SELECT count(*)
    FROM knta_notif_txn_parents p
  where p.notification_sent_flag = 'N'
     and p.interval_id = 3
  order by p.notif_txn_parent_id asc

• To stop sending these notifications, set the sent flag to Y:

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  update knta_notif_txn_parents p set p.notification_sent_flag = 'Y'

  The Notification Cleanup Service automatically deletes these notifications after 7 days. This timeframe can be adjusted using the NOTIFICATIONS_CLEANUP_PERIOD server parameter.

Applicable to 24.3 only. The Advanced Filter option does not function on the Edit Preferences page for Java portlets of the Requests category.

Resolution: A hotfix is available. Contact support to obtain the hot fix.

Applicable to 24.3 only. Date fields containing null values cause Self-service portlets to fail to display any data.

Resolution: A hotfix is available. Contact support to obtain the hot fix.

Applicable to 24.3 only. When exporting a drill-down page with multiple portlets to PDF, portlets that have required filter fields may have their values missing in the exported PDF.

Workaround: To export such portlets without error, display each portlet in the maximized view and then export the portlets individually.

Bullet and numbered list formatting unavailable in staffing profile notes

Applicable to 24.2 and 24.3. When rich text format is enabled for notes, bullet and numbered list formatting is unavailable in staffing profile notes.

ALM integration

When creating a baseline for a staffing profile from the project summary page, if the page is long and you scroll the page to the very bottom to click the Baseline button, the Create Staffing Profile Baseline dialog box might be displayed beyond the screen. You can move this dialog box to the desired place on screen so that you can create the staffing profile baseline.

This issue occurs in the Chrome and Edge browsers.

Turkish locale

Fail to install PPM on the operating systems with the Turkish locale.