Validate the integration is working

To validate whether the integration is working:

  1. Log on to Service Manager via the Service Manager thick client or the Service Manager URL. (You may need Service Manager App owner or TSC to help with this.)

    1. On Service Manager side, create a Change Request using the integration Service Manager user ID, for example, SM_PPM_INT.

    2. Wait about 5 minutes.

  2. Log on to OpenText PPM on a different browser.

    1. On OpenText PPM side, search for change request of the ALM - Request for Change (RFC) request type.

    2. If the Service Manager=>OpenText PPM direction works, you should see the corresponding OpenText PPM RFC request.

    3. Populate the required fields on the above RFC request and click Submit.

    4. Wait about 10 minutes.

  3. From the Service Manager client,

    1. If the OpenText PPM=>Service Manager direction works, you should see the following field/values that are mapped by default in the c:\ppm\conf\sdi\ppm-sm-adapter.ext\convertRequest.js file.

      By default, these fields are not visible on the Service Manager request page. So, you may need to make the fields visible or login to the DB schema and look for them.

      • PPMURL — http://localhost:8080/itg/web/knta/crt/RequestDetail.jsp?REQUEST.jsp

      • REQMODDATE — Today's date

      • There may be other custom mappings defined in that file as well.

    2. Alternatively, you can use SQL client to check the Service Manager DB schema.