Use OpenText Application Quality Management entities

This section describes the request types, workflows, portlets, reports, and special commands (the "entities") provided in OpenText Application Quality Management content bundle to facilitate implementation of ITIL processes. Some of these entities are used by the integrations with other OpenText products.

The OpenText Application Quality Management entities provided for change management are described first, then the entities for release management are described, and then the special commands.

Several OpenText Application Quality Management entities that are used only for integrations of OpenText PPM with Quality Center or its new version Application Lifecycle Management are described in Integrate OpenText PPM requests with QC/OpenText Application Quality Management defects or requirements .

For More Information

The request types, workflows, portlets, reports, and special commands provided with OpenText Application Quality Management can be configured to fit your business needs. The following table lists the types of entities and the associated OpenText PPM guides to which you should refer for configuration information.

Table 3-1. PPM Center entities and associated configuration guides

Entity	Configuration Guide
Request type	Demand Management Configuration Guide
Workflow	Demand Management Configuration Guide
Portlet	Creating Portlets and Modules
Report	Reports Guide and Reference
Special command	Commands, Tokens, and Validations Guide and Reference