Using Demand Management Reports to Monitor Requests

Demand Management includes a predefined set of reports, which are listed in Table 4-2. Demand Management reports. If you have the System: Submit Report access grant, you can generate these reports at any time to monitor request activity.

Table 4-2. Demand Management reports

Report Name

Description

Contact Detail

Queries the contacts already entered in the Demand Management system that are available for entering and updating requests.

Demand Creation History

Shows the history of demand creation for a specified demand set. This report is useful for exporting request data to Microsoft® Excel or other data analysis tool.

Historical SLA Violation

Shows the history of SLA violations for a specified demand set. This report is useful for exporting request data to Microsoft Excel or other data analysis tool.

Import Requests

Validates and loads request data from the Demand Management open interface tables into the standard Demand Management data model.

Satisfied Demand History

Shows the history of demand that has been satisfied for a specified demand set.

Request Detail

Provides information about requests using several selection criteria.

Request Detail (Filter by Custom Fields)

Similar to the Request Detail report except that requests can be filtered based on values in custom fields.

Request Header Type Detail

Provides the configuration details for request header types. This report is useful in auditing your setup and for debugging problems you might have with specific request header types.

Request History

Lists the complete workflow and field change history for each selected request. Details include the complete request workflow history and fields configured for auditing with every status change for every step traversed.

Demand List

Provides a list of the demands placed on an organization or resource. You can configure this portlet to display demand information filtered based on criteria such as demand type, assigned priority value, demand disposition, and so on.

Request Quick View

Provides a summary of open and closed requests, organized based on priority.

Request Summary

Displays the total counts for groups of requests matching the selection criteria.

Request Summary (Filter by Custom Fields)

Similar to the Request Summary report except that requests can be filtered based on values in custom fields.

Request Type Detail Report

Displays configuration information for request types, including details about custom fields, possible status values, default logic, and commands used with each request type.

For more information on how to configure and run these and other predefined reports in PPM, see the Demand Management Configuration Guide.