Adding the Close Step

Every workflow must include a close step. A close step is a type of execution workflow step. You can find it in the Executions folder in the Workflow Step Sources window.

You can use one of the following three close steps in a workflow:

  • Close (Immediate success). This close step immediately completes a request or package with a status of Success.

  • Close (Manual success). This close step requires manual intervention to complete a request or package and set the request or package status to Success.

  • Close (Immediate failure). This close step immediately completes a request or package with a status of Failure.

You add a close workflow step to a workflow as you would any other type of step.

Configuring Reopen Workflow Steps

If necessary, users who have the required access grants can reopen closed requests. A reopened request begins at the reopen workflow step specified for the workflow.

To specify a reopen step for a workflow:

  1. Open a workflow in the Workflow Workbench.

  2. Click the Workflow tab.

  3. In the Reopen Step list, select the reopen workflow step.

  4. Click Save.