Overview of Request Types

Requests are the fundamental work unit of Demand Management. Users create requests and submit them along a resolution process defined in the workflow. The request details page (see Figure 5-1. Details page for a DEM - Application Enhancement type request) contains the form used to capture all of the information required to complete a specific business process.

Each request is derived from an associated request type, which determines the fields the request includes and much of the request-specific logic. PPM includes predefined request types such as Bug, Project Scope Change, and Enhancement request types. These serve as examples that you can use as starting points on which to configure the processes required by your business. You can also create and configure your own request types from scratch from the Request Type Workbench.

Figure 5-1. Details page for a DEM - Application Enhancement type request